Last updated: August 5, 2026
Refund Policy
Digital growth Solution enterprise offers a 30-day money-back guarantee for eligible ChatFlow purchases, with refunds administered by Paddle as our Merchant of Record.
1. 30-day money-back guarantee
If you are not satisfied with your ChatFlow purchase, you may request a full refund within 30 days of the original order date. This gives you time to evaluate whether the paid plan meets your needs.
2. How to request a refund
Refunds are processed by Paddle, our Merchant of Record. Visit paddle.net, locate your purchase using the email address used at checkout, and submit a refund request. You may also email support@chatsupportflow.live for help locating your order.
3. Processing and access
Approved refunds are returned to the original payment method. Processing time depends on your payment provider and bank. After a full refund, paid-plan access may end and your workspace may return to the free plan. Your account and data remain subject to the plan limits, Terms & Conditions, and Privacy Notice.
4. Renewals and cancellations
Cancelling a subscription prevents future renewal charges but does not automatically refund an earlier payment. If a renewal charge falls within the 30-day guarantee period, request a refund through Paddle. Payment and return handling is also subject to Paddle's Refund Policy and applicable consumer law.
5. Statutory rights
This policy does not limit any mandatory refund, cancellation, or consumer rights available under applicable law.