Last updated: August 5, 2026
Terms & Conditions
These terms form an agreement between you and Digital growth Solution enterprise, trading as ChatFlow, for your use of the ChatFlow live-chat and customer-support service.
1. Acceptance and authority
By creating an account, accessing ChatFlow, or continuing to use the service, you agree to these terms. If you use ChatFlow for an organisation, you confirm that you have authority to bind it. You must be legally able to enter into this agreement.
2. The service and licence
ChatFlow provides website live chat, shared inboxes, conversation history, team controls, analytics, widget configuration, and related features. Subject to these terms and your selected plan, we grant you a limited, non-exclusive, non-transferable, and revocable right to use the service for your internal business purposes.
3. Accounts
You must provide accurate information, keep it current, protect account credentials, and promptly tell us of suspected unauthorised access. You are responsible for activity under your account and for ensuring that workspace members use ChatFlow in accordance with these terms.
4. Acceptable use
You must not use ChatFlow to break the law; commit fraud; send spam or abusive communications; infringe intellectual-property, privacy, or other rights; distribute malware; probe or interfere with security; scrape the service; circumvent usage or access limits; reverse engineer the service except where law permits; or resell or redistribute ChatFlow without written permission.
5. Customer content
You retain ownership of messages, files, and other content you submit. You grant us a limited licence to host, transmit, process, back up, and display that content only as needed to provide, secure, and support ChatFlow. You are responsible for having the rights and lawful basis required to collect and use visitor data and content through your widget.
6. Our intellectual property
Digital growth Solution enterprise and its licensors own ChatFlow, including its software, interfaces, documentation, designs, branding, and related intellectual property. Except for the limited licence above, these terms transfer no ownership rights to you.
7. Plans, payments, and subscriptions
Free and paid plans may have different limits and features. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, renewal, cancellation, and refund mechanics are governed by Paddle's Buyer Terms together with our posted Refund Policy. Plan changes may take effect immediately or at the end of the current billing period as shown during checkout or account management.
8. Availability and changes
We work to keep ChatFlow available and reliable, but do not guarantee uninterrupted, secure, or error-free operation. We may maintain, change, discontinue, or limit features where reasonably necessary. We will provide notice of material changes where appropriate.
9. Suspension and termination
We may suspend or terminate access for a material breach, non-payment, a security or fraud risk, unlawful activity, or repeated or serious policy violations. You may stop using ChatFlow at any time and cancel a paid subscription through the available billing controls. After termination, access ends and content may be deleted subject to our Privacy Notice, legal obligations, and any reasonable export opportunity we provide.
10. Warranties and liability
To the fullest extent permitted by law, ChatFlow is provided "as is" and "as available", without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We are not liable for indirect, incidental, special, consequential, or punitive loss, including lost profits, goodwill, or data. Our total liability arising from the service will not exceed the fees you paid for ChatFlow in the 12 months before the event giving rise to the claim. Nothing excludes liability that cannot legally be excluded, including liability for fraud, death, or personal injury caused by negligence where applicable.
11. Indemnity and events beyond control
You agree to indemnify us against third-party claims arising from your content, unlawful use, or material breach of these terms. We are not responsible for delay or failure caused by events reasonably beyond our control.
12. Changes and contact
We may update these terms from time to time. Continued use after updated terms take effect constitutes acceptance. For questions, contact support@chatsupportflow.live.